Policies
No returns/ No exchanges - OGC SHOP
As you know, because it is in the description of our OGC (Out-Grown Closet) shop, our items are pre-owned, pre-enjoyed and pre-loved, and we cannot offer any returns or exchanges. We ask that you make good judgment of the items you wish to buy by reading the description and or checking the size charts for the brand of clothing at the brand’s site if you have never purchased that brand before. We are happy to answer any questions or any concerns you may have with our items. Our household is pet-free, smoke-free environment and all items are washed and/or dry cleaned. Please send us any questions you may have before purchasing an item to hello@jadeandmoon.com
Shipping
We are unable to offer free shipping, every penny counts when you are a stay at home mom, I hope you understand. I’m grateful for your support!
Please allow 2-3 Business days for standard processing after your order has been placed. During peak times , it may take up to 3-5 business days for standard processing. Thank you for your understanding! We are excited to get your order ready and shipped to you as promptly as possible.
We are unable to combine orders or make any adjustments, additions or cancellations to orders after they have been submitted. Please make sure to review your order before submitting your purchase.
Our carriers do not deliver on weekends, so please allow for at least one business day for orders placed with overnight shipping, and 2 business days for orders placed with 2-day shipping.
We are unable to ship to P.O. Boxes.
Orders are shipped Monday - Friday, excluding Holidays!
Jade and Moom and OGC Shop are not responsible for carriers delays, lost, stolen or misdirected shipments by the carrier if there is a notice of delivery or by customer if the wrong address was supplied.
Shipping options in the United States:
• USPS Priority (2-5 business days)
• USPS First Class (5-7 business days)
• Track your USPS package here.